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Here are the most frequently asked questions and answers. Contact us if you can’t find the answer to your question.

FAQs for Users


We design and manufacturer a wide range of stair climbing wheelchairs, and stair climbers for wheelchairs. Our mobility products provide safe, comfortable, and mobile short-distance ride, perfect for indoor and outdoor use.

Yes, our stair climbing wheelchairs are for indoor and outdoor use, or residential and commercial use. Contact our expert if you need any help.

Our mobilility products can climb most types of stairs, including straight and curved staircases. We suggest to book a free consultation to  select a product that is suitable for your specific situation.

Ordering process

You can place an order by contacting us via phone or email. Our experts will guide you through the whole process, so you can receive a product that best suits your specific needs. You can count on an established manufacturer like XSTO Mobility.

No, there is no minimum order quantity for personal purchases of our products. For businesses or distributors, please contact us for more information.

Yes, we can assist you in choosing the product that is suitable for your needs. Our experts have been in the industry many years and they have improved thousands of people’s mobility. Do not hesitate to talk to us for any assistance you may require.


Once you place an order, our representative will contact you to confirm the details. If you live in a country where our distributors are located, we will forward your order to a nearby distributor.

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Yes, you can track your order. Our dedicated representative will keep in touch with you until the product is installed and you are satisfied with its use.

Warranty and support

Yes, we offer 24/7 technical support. Reach out to us through online messeage, or send us an email to receive expert help. If you prefer to troubleshoot on your own, we also have a resource center where you can access various documentation.

We provide 5 years for the body frame, 14 months for the battery and motor, 1 year for the motor controller and 6 months for the crawler track. The normal wear out is not included in the warranty.

We have dealers in some countries or regions and they can help you to install it. Or you can install it yourself or someone else after learning the video tutorials.

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