12 Common Mistakes to Avoid When Choosing Wheelchair Manufacturers

Are you looking for wheelchairs? The first thing you should know before making your choice is that not all wheelchairs available on the market are the same, and this is because not all wheelchair manufacturers offer the same thing. If you are starting your search, this article is for you, as we explain all the factors you need to consider finding the ideal option.

When finding reliable wheelchair manufacturers, it is crucial to consider the manufacturer’s experience and technical training, the materials they work with, the quality standards for the construction of each chair, the lifespan of the chairs, the adaptability of the designs, the mobility, and, of course, the comfort they provide and how they improve the quality of wheelchair users.

Let’s see the mistakes you should avoid when choosing wheelchair manufacturers!

choosing wheelchair manufacturers

1. Overlooking the Technical Experience of the Service Department of Wheelchair Manufacturers

The first common mistake when looking for a reliable wheelchair manufacturer is not looking at the experience and training of their service department, i.e., what they offer you after you have purchased the product. Most people think that once the sale is closed, the customer experience is over, and nothing can be further from the truth!

This can cause a lack of adequate support or a delay in repairs because they do not know how to solve the problem, and in the worst case, inefficient repairs affect users’ mobility and quality of life. 

To avoid this mistake, it is essential to research and evaluate the reputation and experience carefully. We suggest you check the manufacturer’s terms and conditions of service, the assistance they offer to solve technical problems that may arise with the wheelchair, and the type of repairs and maintenance services they cover.  

2. Underestimating the Importance of Seating and Mobility Consultants

These consultants play a crucial role in selecting and adapting a wheelchair that optimally meets the individual needs of each user. By overlooking them, you risk choosing a wheelchair that does not appropriately fit the user’s needs. This can result in poor posture, discomfort, mobility limitations, and long-term injury.

In addition, the opportunity to customize the wheelchair is lost, especially since specialized consultants can offer recommendations on the features and best design options, new technologies, and functionalities to incorporate, which could significantly improve the user experience.

3. Lack of Knowledge of Insurance Coverage and Reimbursement

Many people overlook this crucial aspect when choosing a manufacturer. They focus solely on the features and quality of the product they are purchasing without considering whether their insurance will cover the wheelchair or whether they will be able to obtain adequate reimbursement. 

If the wheelchair manufacturers and insurance compatibility is not considered, the user may have to bear the total cost of the wheelchair. If the wheelchair manufacturer does not provide the necessary documentation or meet their insurance requirements, obtaining full or partial reimbursement may become complicated and require additional time and effort.

In addition, this can limit your options (models, features, and customization), leading to frustration and disappointment after purchase.

4. Ignoring Local Ownership and Operations

Often, buyers do not check to see if their chosen company has operations in their locality. This can lead to two significant problems. The first is the higher costs of moving the wheelchairs to where you need them. The second is the efficiency in resolving issues with the product, as you have to wait much longer for their service department to perform the necessary maintenance or repairs.

5. Failing to Assess Individual Needs

Each wheelchair user has specific needs in terms of mobility, posture, activity level, and other personal considerations, and failure to take these needs into account or underestimate them can lead to problems in wheelchair selection and an unsatisfactory user experience.

Failure to consider them from the outset can cause problems such as poor fit, discomfort, poor posture, pressure on improper body areas, and even injury. In addition, they can limit the user’s mobility and independence in specific spaces.

Pro tip: List all the features and functions necessary for the user’s well-being, such as lumbar support, adjustable armrests, a padded seat, the type of wheels, accessories, etc.

6. Neglecting User Reviews and Testimonials

When looking for any service, it is fundamental to look for references; social proof is undoubtedly one of the most critical elements: knowing what previous customers have to say about their experience with the wheelchair manufacturer. Testimonials also help you see the service’s quality, how easy and comfortable the purchase process was, delivery times, customization options, and, most importantly, the level of satisfaction.

If you look for previous reviews, you may get valuable information about the wheelchair manufacturers quality, experience, and reputation. These reviews let you know the common problems with their equipment and strengths so you can make an informed decision.

7. Overlooking Customization Options From Wheelchair Manufacturers

When selecting wheelchair manufacturers, it is crucial to consider the customization options they offer, such as seat dimensions, backrest styles, armrest configurations, footrest options, and control mechanisms, so that they can be tailored to each individual’s unique needs.

Some wheelchair manufacturers offer customization options such as joysticks of different sizes or locations to suit the user’s abilities and preferences, as well as the option to adjust the speed, sensitivity, and other aspects of the power wheelchair’s performance that are capable of making a big difference in comfort and ease of use.

By not considering whether the wheelchair manufacturers offer customization options, users risk getting a wheelchair that does not fully meet their specific requirements. This can result in discomfort, mobility difficulties, and an unsatisfactory experience.

8. Failing to Request Product Demonstrations and Trials

Wheelchair demonstrations allow users to see the product’s features, functionality, and overall design. Therefore, requesting a product demonstration from the manufacturer or its authorized representative can help individuals make informed decisions by analyzing how the wheelchair works in real-life situations.

Similarly, trials provide the opportunity to test the wheelchair to assess its suitability physically. The trial period allows for analysis of factors such as seat comfort, ease of adjustments, battery performance, and overall wheelchair handling on different terrains, in various environments, and during daily activities.

If wheelchair manufacturers do not provide product demonstrations or testing, users can rely only on wheelchair descriptions or specifications, which may fail to capture the user experience fully. This can result in disappointment when purchasing a wheelchair that does not meet specific needs or preferences.

9. Failure to Consider Product Quality and Durability

When selecting a wheelchair manufacturer, it is critical to ensure that they meet industry quality standards by using only high-quality materials and conducting rigorous testing to ensure that the wheelchairs they offer users are strong and durable over time.

In order to evaluate the quality and durability of wheelchairs effectively, it is advisable to research the manufacturer’s reputation in the market and consult the opinions of industry experts. Also, reviewing testimonials from previous customers can help to gain valuable information about the quality of a specific manufacturer’s wheelchairs.

In addition, it is crucial to consider whether the manufacturer offers wheelchair warranties that protect the user in case of product manufacturing problems or defects that compromise the user’s safety. To find out this information, the terms and conditions of the warranty should be reviewed to see precisely what is covered and for how long.

10. Not Researching Manufacturer Reputation

Seeking information about the track record of wheelchair manufacturers in the industry is necessary to obtain valuable information about the quality of their products, customer service, and overall customer satisfaction. Some of the main aspects to consider are:

– Track record in the market: A manufacturer with years of experience in the wheelchair manufacturing industry will likely have extensive knowledge of user needs. Longevity in the market can also demonstrate customer confidence and satisfaction.

– User reviews: Reviewing reviews and testimonials from past customers can provide insight into the overall satisfaction they have experienced with the manufacturer’s products and services. To understand the products ‘ reliability better, it is necessary to pay attention to the positive and negative experiences users share.

– Certifications and awards: checking whether the manufacturer has achieved relevant certifications or awards in the wheelchair industry can indicate the quality of the manufacturer’s work and its commitment to industry standards.

– Customer service: investigating the effectiveness of customer service and after-sales support is crucial to obtaining the required assistance, solutions to problems, or answers to product questions if needed.

– Complaint research: Inquiring about previous complaints or problems related to the manufacturer’s wheelchairs can help identify potential concerns affecting the purchase decision.

11. Ignoring After-Sales Support and Maintenance

Researching and understanding what type of service and support the wheelchair manufacturers provide after purchasing the wheelchair is critical to determining whether they are committed to resolving any problems that may arise. Proper maintenance is also essential to ensure the wheelchair’s long-term performance.

For these reasons, it is advisable to check if the manufacturer offers regular maintenance schedules or recommendations on how to maintain and care for the wheelchair that specifies details of guidelines on cleaning, lubrication of moving components, and periodic inspection for potential problems. In this way, the manufacturer ensures that it helps users keep their wheelchairs in optimal condition.

It is essential to select a reliable manufacturer that offers solid after-sales support, proper maintenance, and a dependable warranty policy for wheelchairs. This can ensure that necessary assistance is received and that the wheelchair performs optimally over time.

12. Sacrificing Quality for Price

Choosing a low-quality wheelchair can have negative consequences, such as poor performance, reduced durability, and potential safety issues that require frequent repairs and additional expense. It can also pose a risk to the user’s health and safety.

Although price is essential when buying, it should not be the only one. It is best to seek a balance between quality and price to acquire a wheelchair that offers better performance, long-term durability, and excellent safety for the user.


Correctly choosing the proper wheelchair manufacturers is indispensable for people with mobility problems. Therefore, to make an informed decision when purchasing a wheelchair, it is necessary to avoid overlooking the technical expertise of the service department, underestimating the importance of seating and mobility experts, failing to inquire about insurance coverage, and ignoring local options.

Other mistakes to avoid include not assessing the wheelchair user’s individual needs, neglecting user testimonials about their experience, not exploring customization options, not requesting product demonstrations and testing, not considering product quality and durability, ignoring the manufacturer’s reputation, not prioritizing after-sales support and maintenance, and sacrificing quality for price.

Choose a wheelchair manufacturer that guarantees the best support, comfort, and mobility!

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